Articles

 Do you offer any Service Levels (SLA)?

Yes, we sure do. By default, support is available 24/7. Our support will try to solve any...

 Do you offer any hardware replacement guarantees?

Yes, we do. Our support will try to solve any hardware problem you have, on a best-effort basis...

 Do you offer any response time guarantees?

Yes, we do. Our support will try to solve any hardware or network-related problem you have, on a...

 How can I contact your support team?

NovoServe’s (on-site) engineers can be contacted by creating a ticket. You can open a ticket in...

 What is the availability of your support team?

NovoServe’s support team is available 24/7. Our support will try to solve any hardware or...

 What your hourly support rates?

Support is provided and invoiced on an hourly support rate basis, except for the support-related...