Knowledgebase - NovoServe B.V.

Do you offer any Service Levels (SLA)? Yes, we sure do. By default, support is available 24/7. Our support will try to solve any...

Do you offer any hardware replacement guarantees? Yes, we do. Our support will try to solve any hardware problem you have, on a best-effort basis...

Do you offer any response time guarantees? Yes, we do. Our support will try to solve any hardware or network-related problem you have, on a...

How can I contact your support team? NovoServe’s (on-site) engineers can be contacted by creating a ticket. You can open a ticket in...

What is the availability of your support team? NovoServe’s support team is available 24/7. Our support will try to solve any hardware or...

What your hourly support rates? Support is provided and invoiced on an hourly support rate basis, except for the support-related...