Knowledgebase - NovoServe B.V.

Do you offer an uptime guarantee? Yes, we offer a 99,999% network uptime guarantee. For detailed information refer to our Service...

Do you offer discounts on billing cycles? Yes, we sure do. NovoServe’s pricing is based on monthly billing cycles. We can offer you...

How can I get additional bandwidth for my server? The most efficient way to purchase additional bandwidth for your server is to open a sales...

How much do you charge for bandwidth overage? Bandwidth overages are billed at EUR 1,00 per TB (1024 GB). That is for metered bandwidth (a.k.a....

Is there a money-back guarantee? NovoServe does not offer a money-back guarantee.

May I resell your services? Yes, you can! Reselling NovoServe’s services is permitted. Do note that in this situation where...

May I use your logo on my website? With prior approval from our marketing team, you may use the NovoServe logo. A sales rep will be...

NovoServe’s contracts explained Most services provided by NovoServe are available on a month-to-month basis. All contracts are...

What is the availability of your sales team? NovoServe’s sales team is available during business hours: Monday - Friday from 08:30 to 17:00...

What is the delivery time? Depending on your requirements and availability, our services can be deployed in as little as a...