Knowledgebase - NovoServe B.V.

Bring-Your-Own-IPs and ASN Introduction In November 2019, RIPE, the organization that manages IP allocations allocated the...

Do you offer an uptime guarantee? Yes, we offer a 99,999% network uptime guarantee. For detailed information refer to our Service...

Do you offer any hardware replacement guarantees? Yes, we do. Our support will try to solve any hardware problem you have, on a best-effort basis...

NovoServe’s network explained NovoServe’s ‘high-volume’ network (over 15 Tbps network capacity) with global reach is designed...

Peering Policy Our general peering policy is open, however in the interest of being able to deliver the best...

Reporting Network Issues As the internet is a large, sometimes unpredictable network, not all issues that may occur are in...

Servers in multiple data centers At NovoServe, we have multiple data centers in which we are actively deploying servers. The...

What are the available bandwidth types to choose from? NovoServe offers 2 different types of bandwidth billing. The specific amount of dedicated...

What are the locations (data centers) to choose from? NovoServe currently operates from multiple data centers in the Netherlands and United States...

What is data traffic? Pay for each GB of data transfer to and from your infrastructure that exceeds the fixed bandwidth...

What is unmetered (flat fee) bandwidth? This type allows unlimited traffic for a flat fee, which is only limited by the uplink port...

What is your policy of IP addresses? Due to the limited number of IPv4 addresses, the maximum amount of IP addresses available for any...