Articles

 Do you offer an uptime guarantee?

Yes, we offer a 99,999% network uptime guarantee. For detailed information refer to our Service...

 Do you offer any Service Levels (SLA)?

Yes, we sure do. By default, support is available 24/7. Our support will try to solve any...

 How can I test your network?

Proceed here to test our network or here to speed test it.

 How much do you charge for bandwidth overage?

Bandwidth overages are billed at EUR 1,00 per TB (1024 GB). That is for metered bandwidth (a.k.a....

 Is it possible to upgrade the bandwidth of my server?

The most efficient way to purchase additional bandwidth for your server is to open a sales...

 Is it possible to upgrade the hardware of my server?

With most servers NovoServe can offer upgrades for hardware upgrades such as CPU, RAM, HDD,...

 Is there a money-back guarantee?

NovoServe does not offer a money-back guarantee.  

 May I resell your services?

Yes, you can! Reselling NovoServe’s services is permitted. Do note that in this situation where...

 NovoServe’s Dedicated Hosting explained

With NovoServe's dedicated hosting, you are able to customize your server configurations fully....

 NovoServe’s network explained

NovoServe’s ‘high-volume’ network (over 1,000Gbps network capacity) with global reach is designed...

 What are the available bandwidth types to choose from?

NovoServe offers 2 different types of bandwidth billing. The specific amount of dedicated...

 What are the locations (data centers) to choose from?

NovoServe currently operates from data centers in the Netherlands and Germany which are designed...

 What are the options for private networking and interconnects?

Only if your servers are located in the same rack, we can create a direct interconnect between...

 What is data traffic?

Pay for each GB of data transfer to and from your infrastructure that exceeds the fixed bandwidth...

 What is the delivery time?

Depending on your requirements and availability, our services can be deployed in as little as a...

 What is your policy of IP addresses?

Due to the limited number of IPv4 addresses, the maximum amount of IP addresses available for any...

 What kind of Dedicated Servers do you offer?

NovoServe offers a wide variety of servers from different leading brands such as HP and...

 Which Operating Systems do you support?

All servers are provided with IPMI (KVM). You can install the OS you want to run on your server...

 Which transit providers do you use?

NovoServe is directly connected with the best networks in the world. Including but not limited to...