Do you offer any response time guarantees?

Yes, we do. Our support will try to solve any hardware or network-related problem you have, on a best-effort basis as, by default, level 1 is included with every server.

An SLA level provides a response time guarantee. While the entry-level satisfy most customer needs, we offer the option to upgrade the level enabling a quick follow-up. An SLA and, therefore also, the extended SLA level applies to one specific Dedicated Server only. 

For detailed information, refer to our Service Level Agreement.

 

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