Yes, we sure do. By default, support is available 24/7. Our support will try to solve any hardware or network-related problem you have, on a best-effort basis as, by default, level 1 is included.
Support is provided and invoiced on an hourly support rate basis, except for the support-related services, which are defined as ‘free of charge’ support.
An SLA level provides a response time guarantee and hardware replacement guarantee. While the entry-level satisfy most customer needs, we offer the option to upgrade the level enabling a quick follow-up. An SLA and, therefore, also, the extended SLA level applies to one specific Dedicated Server only.
For detailed information, refer to our Service Level Agreement.
A sales rep will be more than happy to consult you.