Yes, we do. Our support will try to solve any hardware problem you have, on a best-effort basis as, by default, level 1 is included with every server.
An SLA level provides a hardware replacement guarantee. While the entry-level satisfy most customer needs, we offer the option to upgrade the level enabling a quick follow-up. An SLA and, therefore also, the extended SLA level applies to one specific Dedicated Server only.
For detailed information, refer to our Service Level Agreement.