In an increasingly global economy, companies and organizations are becoming more and more vulnerable to illicit activities. With a focus on compliance and acting as a good standing IaaS provider, NovoServe is committed to providing a thorough Know Your Customer (KYC) process that takes as little time as possible both when registering a new account and also for existing customers.
Automatic Customer Account Verification
After registering a new account, the details you submit will be verified before we process and deliver the services you order. Please make sure that the information you provide us is up-to-date and accurate. This will ensure a smooth onboarding and verification process and create a safe environment. The client information you submit to us will initially be verified using comprehensive approach which entails various features including anti-fraud software and European VAT ID validation, among others.
Verification Process
If we cannot verify your details automatically based on the information provided, we will reach out to you. In the event that we must verify your identity or require additional business information, we will contact you directly. This extra verification process is a manual procedure. You will be contacted via the email address you provided, and which is registered in your account. You may be required to provide additional information or supporting documentation if we have any questions concerning business name and registration, business website, personal contact details, proof of identity, address, and location. Once fully verified for adequate compliance standards, we can accept your order and continue with the service delivery.
Also, for our existing clients, we may verify your details (again) or request that you provide additional information or supporting documentation. In this case, we will give you ample notice and opportunity to provide the required information.
Verification Process Duration
New accounts and orders are verified automatically. This process can is generally instantaneous, but may take up to a few minutes, depending on the payment method.
If a situation arises that requires extra verification, we will contact you within 1-2 business days at the most. We do aim to contact you the same business day you placed the order.
Privacy
By using our websites and services, you agree and give consent for us to apply our KYC verification procedure and the consequent processing of any personal data, the terms of which are set out in our Terms of Services.
Your privacy is very important to us. Therefore, we take great care in handling the personal data of our clients to safeguard customer privacy in compliance with all applicable privacy legislation.
For more information on how NovoServe processes personal data, please read our Privacy Statement here.
